Still with telephones – or, more accurately, still in search of phone and internet connections while travelling – I happened upon this:
In the same way that BT is ‘affectionately’ known as British Telecon, the Spanish company Telefónica is frequently called Timofónica. Perhaps this mission statement from their website explains it: instead of spending money on customer service, it’s going towards ‘creating values for [their] costumers’.
Perhaps someone should tell them that dressing it up nicely won’t help if the basic service is a pig’s ear.
I’ve been dealing with a number of phone help lines in the last few days, with all the frustration and button clicking that involves. But much as I felt the helpdesk and support staff I talked to were neither as helpful nor as supportive as they might have been, I was still startled to see this image in a BT leaflet.
I really hadn’t expected their phone lines to be manned by cybermen.
Well, the problem with my phone and internet connection was finally identified: apparently you can’t hope for a telephone to work when the cable is totally unattached.
I have my suspicions about which of the ‘technical’ guys was responsible, as there have been no more high winds since last week when it was fixed temporarily, and I don’t think the eagles that the village is proud to claim have started frequenting the area have been trying to perch in my orchard, so I can’t blame them.
Perhaps the most worrying thing is that the photo shows what is considered to be a solution. Just what do they think is going to happen to those exposed wires the next time we have a storm?
Where British Telecom users often say ‘Telecon’, Spanish customers of Telefónica refer to the company as ‘Timofónica’, and I suppose most other national telecommunications companies have similar nicknames.
Currently, I’m debating whether the situation is best described as tele-non-communication or being tele-incomunicada.
A fortnight ago, the router was destroyed by a mains glitch during a storm. Well, we weren’t actually here when it happened, but that seems the likely explanation as some hundred routers round the village needed replacing.