I had to have some shoes repaired recently and since all the local independent cobblers seem to have been swallowed up, there was no alternative but to go to a national chain.
Actually, although I baulk at the idea of chains buying up independents, I do like Timpson’s. I heard the chairman, John Timpson, speak at a business event a few years ago and there is little doubt that the organisation has clear and laudable values and that they practise what they preach about delegating authority while retaining responsibility.
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